Welcome to Pinhigh Vietnam, a reputable travel agency that offers customized and memorable travel experiences in Vietnam. Before you book your trip with us, please take some time to read and understand our Terms and Conditions to ensure a smooth and enjoyable journey.

Booking and Payment

  1. To confirm your booking, we require a deposit of 30% of the total tour price. The deposit is non-refundable but can be transferred to another tour within 12 months of the original tour date.
  2. The balance of the tour price must be paid in full 30 days before the tour departure date. Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.
  3. We accept payment by bank transfer or credit card. Please note that a surcharge may apply for credit card payments.

Cancellation and Refund

  1. If you need to cancel your booking, you must notify us in writing. The following cancellation fees will apply:
  • More than 30 days before tour departure date: 30% of the total tour price
  • 15 to 30 days before tour departure date: 50% of the total tour price
  • Less than 15 days before tour departure date: 100% of the total tour price
  1. If we cancel your tour due to unforeseen circumstances such as natural disasters, political unrest, or other factors beyond our control, we will offer you an alternative tour or a full refund of the tour price.
  2. No refunds will be made for any unused portion of the tour, including but not limited to accommodation, meals, and transportation.

Travel Insurance

  1. We strongly recommend that you purchase travel insurance that covers trip cancellation, medical expenses, and other unforeseen circumstances.
  2. Pinhigh Vietnam does not provide travel insurance and is not responsible for any loss or damage you may incur during your trip.

Changes to Itinerary

  1. We reserve the right to make changes to the tour itinerary due to unforeseen circumstances such as weather conditions, road closures, or other factors beyond our control.
  2. We will make every effort to provide alternative arrangements that are of similar value and quality to the original itinerary.

Liability

  1. Pinhigh Vietnam is not liable for any loss, injury, or damage you may incur during your trip, including but not limited to accidents, illnesses, or theft.
  2. We are not responsible for any delays or cancellations of transportation, accommodations, or other services that are beyond our control.
  3. We are not responsible for any damage or loss of personal belongings during your trip.

Privacy Policy

  1. We respect your privacy and will not disclose your personal information to any third party without your consent.
  2. We may use your personal information for marketing purposes, such as sending you newsletters and promotional offers. You can opt-out of these communications at any time.

Governing Law

  1. These Terms and Conditions are governed by the laws of Vietnam.
  2. Any disputes arising from these Terms and Conditions will be resolved through mediation or arbitration in Vietnam.

By booking a tour with Pinhigh Vietnam, you agree to these Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us. We look forward to providing you with an unforgettable travel experience in Vietnam.